Terms and Conditions (GTC)
The shop prices are net prices inclusive of VAT. Shipping costs will be added to each order. Normally, these amount to CHF 9.00 for shipments within Switzerland, CHF 30.00 for Europe and CHF 50.00 for shipments to all other countries where we do not have a distribution partner.
Our contractual relationship is created once the order has been confirmed in the basket and we have accepted it electronically. We confirm all orders by e-mail, so you always have full control over your purchases. By sending our confirmation e-mail the order is binding. The use of www.skincode.ch is allowed only by members who have registered properly and truthfully. Any industrial or commercial use for the purpose of resale of goods to third parties is prohibited. Violations can lead to immediate cancellation and any damages collected through Skincode AG. Skincode AG may also limit the maximum delivery quantity per item and customer.
The following payment options are offered: Master Card, Visa, American Express and Post Card. All payments are handled by SIX Multipay AG or PayPal. The data is encrypted and transmitted to the respective institution for processing.
Skincode AG supplies to Switzerland and to selected countries where we are not currently distributed. We will not ship to countries outside of Switzerland where we have a distribution partner. Orders inside these countries cannot be considered for legal reason. Usually, the order will take 4-5 working days to be delivered. To view the countries where we are currently distributed and we will not ship to, please click here: Skincode distributors
In principle, no returns will be accepted. If the merchandise was damaged during shipment you may receive a free replacement. Skincode AG should be advised within 48 hours of receipt of the goods by e-mail with (firstname.lastname@example.org) and the goods returned to: Skincode AG, Seestrasse 59 8703 Erlenbach, Switzerland. For incorrectly ordered goods, we will manage by exchange.
Damages due to false images, text, prices or delayed delivery are excluded. Prices subject to change.
Data protection and privacy of our members is very important. We do not share your personal data with third parties without your consent. Exceptions include data for executing the orders, for processing and monitoring of payments, to conduct credit checks, and assessing the use of our website (web analytics). All personal information you provide to us (address, purchases) will be treated as strictly confidential. You can change or delete your information at any time. The data from orders placed on our internal systems will not be deleted.
Jurisdiction for all costs associated with the present agreement disputes are based in Erlenbach / Zurich.
These terms are subject to change without notice.
Please contact us. We will give you information and assist you with advice and support.
Phone: 043 336 90 60 (Monday – Friday 09.00-17.00)