Terms and Conditions (GTC)
The shop prices are net prices inclusive of Swiss VAT. Shipping costs will be added to each order. Normally, these amount to CHF 9.00 for shipments within Switzerland, CHF 30.00 for Europe and CHF 50.00 for shipments to all other countries. Our prices do not include the import taxes/duties applicable to any country outside of Switzerland, where imported goods are liable to a charge as imposed by the local government. These import taxes/duties are to be paid by the receiver/importer of the goods purchased.
Our contractual relationship is created once the order has been confirmed in the basket and we have accepted it electronically. We confirm all orders by e-mail, so you always have full control over your purchases. By sending our confirmation e-mail the order becomes binding. Skincode AG reserves the right to limit the maximum delivery quantity per item and customer.
The use of www.skincode.com is allowed only by members who have registered properly and truthfully. Any industrial or commercial use for the purpose of resale of goods to third parties is prohibited. Such violations may lead to immediate cancellation of the order. In such event, Skincode AG reserves the right to claim damages and undertake any further actions prescribed by law or statute. AG.
The following payment options are offered: Master Card, Visa, American Express and Post Card. All payments are handled by Stripe or PayPal. The data is encrypted and transmitted to the respective institution for processing.
Skincode AG supplies to Switzerland and to further selected countries. Usually, the order will take 3-10 working days to be delivered. To view the countries where we have appointed distributors, please click here: Skincode distributors
If the merchandise was damaged during shipment you may receive a free replacement. Skincode AG should be notified within 48 hours of receipt of the goods by e-mail with ([email protected]) and the goods returned to: Skincode AG, Seestrasse 59 8703 Erlenbach, Switzerland.For incorrectly ordered goods, we will manage by exchange whereby, however, the customer will need to pay all additional costs incurred through the incorrect order, e.g. additional shipping costs.
Customers domiciled in the EU have a right of withdrawal of the contract within 14 days after receipt of the ordered good. The right of withdrawal lapses for contracts regarding the delivery of sealed goods which for reasons of safety or hygiene are not suitable for return if the seal was removed after delivery.
Damages due to false images, text, prices or delayed delivery are excluded. Prices subject to change.
Data protection and privacy of our members is very important. We do not share your personal data with third parties without your consent. Exceptions include data for executing the orders, for processing and monitoring of payments, to conduct credit checks, and assessing the use of our website (web analytics). All personal information you provide to us (address, purchases) will be treated as strictly confidential. You can change or delete your information at any time. The data from orders placed on our internal systems will not be deleted.
Place of jurisdiction for all disputes arising out of or in connection with the present agreement is at the registered office of Skincode AG except if otherwise required by mandatory national or international laws or treaties.
These terms are subject to change without notice.
Please contact us. We will give you information and assist you with advice and support.
Email: [email protected]
Phone: 043 336 90 60 (Monday – Friday 09.00-17.00)