Shipping
SHIPPING POLICY
Kindly note that due to fluctuations in order volumes, delivery times may be longer than indicated below.
Products will be delivered to the delivery address indicated on the order confirmation. The timeline of delivery depends on your country and upon the receipt of payment. Once we receive your payment, we aim to dispatch your order within 72 hours Monday to Friday. Orders placed on Saturday, Sunday or Swiss holidays will be processed on the following business day, unless indicated otherwise.
Switzerland: 1-3 business days via Swiss Post
European Union: 2-4 business days International Priority by FedEx*
Rest of the World: 3-7 business days International Priority by FedEx*
*Delivery time estimate may be exceeded due to delays with customs clearance. Customers will receive a tracking number when their order has been fulfilled and dispatched to follow the status of the delivery. Please allow 24 to 48 hours for the tracking information to update once you receive the tracking number.
SHIPPING COSTS
National: We offer free shipping for all orders within Switzerland and Liechtenstein.
Europe: Free shipping within Europe is offered for orders over CHF 200 (before shipping, after promotional discount). Every order below CHF 200 is subject to a CHF 29 flat rate shipping fee within Europe.
Rest of the World: Free shipping is offered for orders over CHF 300 (before shipping, after promotional discount). International orders below CHF 300 are subject to a CHF 49 flat rate shipping fee. We currently do not ship to all countries. Please refer to the shipping limitations below.
TAXES AND DUTIES
Important note: All orders ship from Switzerland, which is outside of the European Union. Your order may be subject to customs, duties and import charges, and/or VAT imposed by your country of residency. These charges are not included in our prices nor in our shipping costs. The recipient is responsible for paying them upon delivery. Please check your country’s import regulations for further information.
SHIPPING LIMITATIONS
Unfortunately, we currently cannot deliver products to Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Bangladesh, Belau, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Burundi, Cameroon, Cape Verde, Chad, Chile, Colombia, Congo, Costa Rica, Croatia, Dominican Republic, Cyprus, Ecuador, Egypt, El Salvador, Eritrea, Ethiopia, French Guiana, Gabon, Gambia, Ghana, Greece, Guatemala, Guinea, Honduras, Indonesia, Iran, Iraq, Israel, Italy, Ivory Coast, Kenya, Kuwait, Liberia, Libya, Madagascar, Malawi, Mali, Mauritius, Mexico, Montenegro, Morocco, Mozambique, Namibia, Nicaragua, Niger, Nigeria, North Korea, Oman, Panama, Paraguay, Peru, Puerto Rico, Rwanda, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, South Africa, South Sudan, Spain, Sudan, Suriname, Swaziland (Eswatini), Syria, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkey, Uganda, United Arab Emirates, Uruguay, Vanuatu, Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe due to local import regulations or FedEx shipping restrictions. Restrictions are subject to change on a daily basis without notice.
We reserve the right to add and remove countries to and from this list at any time at our own discretion.
Shipping services are not available for shipments to APO/FPO/DPO, P.O. BOX destinations and U.S. Territories.
Please contact our team if you have any questions:
Skincode AG
[email protected]
+41 (0)44 396 10 60
Monday to Friday: 9am – 5pm CET