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FAQs

WHERE CAN I BUY SKINCODE PRODUCTS?

Skincode products are sold worldwide through a network of authorized distributors, carefully selected by Skincode AG. We guarantee the authenticity of all Skincode products sold by our authorized partners.

Click here to see a list of authorized resellers: Skincode distributors

Any website or shop not authorized by us or by one of our partners, is prohibited from selling Skincode products. Despite careful monitoring, there are cases in which Skincode products are sold by dealers without authorization and thus do not carry a warranty from Skincode AG. These products may be old, counterfeit, opened, defective or not designed for use in your country. We are using our best efforts to prevent this practice.

If you are unsure about a website or dealer, please contact Skincode AG prior to making your purchase.

DO YOU SHIP INTERNATIONALLY?

Yes we ship to a variety of countries around the world. Due to local import regulations or FedEx shipping restrictions, there are a number of destinations we cannot ship to.

Please visit Shipping to learn more.

Restrictions are subject to change on a daily basis without notice.

WHERE ARE THE ONLINE ORDERS SHIPPED FROM?

All orders are shipped from our headquarters in Switzerland, which is outside of the European Union. Orders from within Switzerland are shipped using the Swiss Post and International orders via FedEx International Priority. Your order may be subject to customs, duties and import charges, and/or VAT imposed by your country of residency.

Please visit Shipping to learn more.

ARE YOUR PRODUCTS VEGAN?

Yes, all Skincode products are 100% free of animal ingredients and animal derivatives.

ARE YOUR PRODUCTS CRUELTY FREE?

Skincode does not perform any animal testing on its finished products nor during the development process. Neither does Skincode delegate this task to others.

CAN I USE YOUR PRODUCTS DURING PREGNANCY AND BREASTFEEDING?

All Skincode products have been formulated to the highest standards of safety, health and efficiency. Each product has been extensively tested and formulated with gentle ingredients. That being said, we always recommend to check with your doctor before using any product during pregnancy or while breastfeeding.